Terms of use
TERMS AND CONDITIONS
Last Updated: 31/05/2026
Welcome to Foodstory.world (“Website”). This Website is owned and operated by Mahaswaad Global Foods Private Limited (“Company”, “we”, “us”, or “our”), having its registered office at:
F-7-B1, Suryalok Nagri,
Vaiduwadi Hadapsar,
Hadapsar I.E., Pune City,
Pune – 411013,
Maharashtra, India.
By accessing, browsing, or using this Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please discontinue use of the Website immediately.
- ELIGIBILITY
You must be at least 18 years of age and capable of entering into a legally binding contract under applicable laws of India.
By placing an order on the Website, you confirm that all information provided by you is accurate, complete, and up to date.
- PRODUCTS AND ORDERS
All products displayed on the Website are subject to availability.
We reserve the right to refuse, cancel, or limit any order at our sole discretion.
Product descriptions, specifications, packaging, images, pricing, and availability may be modified without prior notice.
Orders shall be deemed accepted only after dispatch confirmation is communicated to the customer.
- PRICING AND PAYMENT
All prices displayed on the Website are in Indian Rupees (INR).
Prices are inclusive of applicable taxes unless otherwise stated.
Payment must be completed through approved payment methods available on the Website.
Orders will be processed only after successful receipt of payment.
- SHIPPING AND DELIVERY
We deliver products across India through third-party logistics and courier partners.
Estimated delivery timelines are indicative and may vary depending on location, courier performance, weather conditions, government restrictions, or other circumstances beyond our control.
We shall not be liable for delays caused by logistics partners or force majeure events.
Risk and ownership of products shall pass to the customer upon successful delivery.
- RETURNS, REPLACEMENTS, AND REFUNDS
Customers must inspect products immediately upon delivery.
Claims relating to damaged, defective, incorrect, or missing products must be reported within 48 hours of delivery along with photographs and relevant details.
Returns may be accepted only for products that are damaged, defective, incorrectly supplied, or otherwise approved by us.
Food products, consumables, opened packages, used products, and perishable items are not eligible for return unless received in damaged or defective condition.
Approved refunds shall be processed to the original payment method within 7–10 business days from approval.
- FOOD PRODUCTS DISCLAIMER
Our products may include natural food products such as honey, dry fruits, millets, grains, pulses, spices, specialty rice, natural sweeteners, and other agricultural products.
Natural variations in colour, texture, aroma, taste, moisture content, crystallization, size, shape, and appearance are normal and shall not be considered defects.
Customers are advised to carefully review ingredient information before consumption.
Individuals with allergies, dietary restrictions, or specific medical conditions should consult a qualified healthcare professional before consuming any product.
The Company shall not be liable for allergic reactions, sensitivities, or misuse of products.
- PRODUCT STORAGE AND SHELF LIFE
Customers are responsible for storing products according to the instructions provided on the product packaging.
The Company shall not be responsible for deterioration in quality resulting from improper storage, handling, or use after delivery.
- ACCOUNT RESPONSIBILITY
If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials.
You shall be responsible for all activities conducted through your account.
We reserve the right to suspend or terminate accounts engaged in fraudulent, unlawful, or abusive activities.
- INTELLECTUAL PROPERTY
All content available on the Website, including logos, trademarks, brand names, graphics, photographs, product descriptions, text, software, and designs, is the exclusive property of Mahaswaad Global Foods Private Limited or its licensors.
No content may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written permission.
- USER CONDUCT
You agree not to:
• Use the Website for any unlawful purpose.
• Upload or transmit malicious software or harmful code.
• Interfere with the Website’s operation or security.
• Provide false, misleading, or inaccurate information.
• Infringe upon the rights of any third party.
- THIRD-PARTY LINKS
The Website may contain links to third-party websites for convenience.
We do not control, endorse, or assume responsibility for any content, products, services, or privacy practices of third-party websites.
- LIMITATION OF LIABILITY
To the fullest extent permitted by law, Mahaswaad Global Foods Private Limited shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
• Use of the Website;
• Purchase or consumption of products;
• Delay in delivery;
• Website interruption or technical failures.
In any event, the Company’s maximum liability shall not exceed the amount paid by the customer for the relevant order.
- PRIVACY
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
- FORCE MAJEURE
The Company shall not be liable for failure or delay in performance due to events beyond its reasonable control, including natural disasters, floods, pandemics, government actions, transportation disruptions, labour disputes, power failures, cyberattacks, or other unforeseen circumstances.
- GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra, India.
- MODIFICATIONS TO TERMS
We reserve the right to modify, amend, or update these Terms and Conditions at any time.
Changes shall become effective immediately upon publication on the Website.
Continued use of the Website after such modifications constitutes acceptance of the revised Terms.
- CONTACT INFORMATION
Mahaswaad Global Foods Private Limited
Registered Office:
F-7-B1, Suryalok Nagri,
Vaiduwadi Hadapsar,
Hadapsar I.E., Pune City,
Pune – 411013,
Maharashtra, India
CIN: U10799PN2026PTC252924
Email: contact@foodstory.world
Phone: +91 7304857329
Website: www.foodstory.world
