Thank you for shopping with Foodstory.

Foodstory is operated by Mahaswaad Global Foods Private Limited. We take care to ensure that every product is properly packed and delivered in good condition.

This Refund, Return & Cancellation Policy explains when orders may be cancelled, returned, replaced, or refunded.

1. General Policy

Because Foodstory sells food and consumable products, returns are generally not accepted once a product has been delivered, opened, used, or partially consumed.

However, if you receive a product that is:

  • Damaged during delivery
  • Incorrectly delivered
  • Missing from your order
  • Defective or otherwise not in acceptable condition
  • Significantly different from the product ordered

please contact us as soon as possible so that we can investigate and provide an appropriate resolution.

Depending on the circumstances, we may offer:

  • Replacement of the product
  • Refund of the affected product
  • Partial refund, where appropriate
  • Store credit, where appropriate
  • Another mutually agreed resolution

2. Damaged Products

If your package or product arrives damaged, please contact us within 48 hours of delivery.

To help us investigate the issue, please provide:

  • Order number
  • Name and registered mobile number
  • Photographs of the outer packaging
  • Photographs of the damaged product
  • Photographs of the shipping label
  • A brief description of the issue
  • Unboxing video, if available

We may request additional information where necessary.

If the damage is confirmed, we may arrange a replacement or refund, depending on product availability and the circumstances of the case.

3. Incorrect Product Delivered

If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange:

  • Replacement with the correct product; or
  • Refund for the incorrectly supplied product.

The incorrectly delivered product may need to remain unopened and may need to be returned to us as instructed.

4. Missing Products

If an item is missing from your order, please contact us within 48 hours of delivery.

We may verify the order, packing information, shipping information, and delivery records before determining the appropriate resolution.

If the item is confirmed to have been omitted from the shipment, we may provide a replacement or refund for the missing item.

5. Product Quality Issues

If you believe that a food product has a quality issue, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

  • Order number
  • Product name
  • Batch number, where applicable
  • Photographs of the product and packaging
  • Description of the issue
  • Photographs showing the expiry/best-before information, where relevant

For food safety reasons, please do not consume a product if you believe that it is spoiled, contaminated, tampered with, or otherwise unsafe.

We may request the product, packaging, batch information, or other evidence for investigation.

Where a genuine product quality issue is established, we may provide a replacement or refund as appropriate.

6. Change of Mind

We generally do not accept returns or refunds simply because you have changed your mind, ordered the wrong product, no longer require the product, or do not like the taste or flavour of a food product.

This is because our products are consumable food items and returns may create food safety and hygiene concerns.

7. Opened or Used Products

Products that have been opened, used, partially consumed, or otherwise altered after delivery are generally not eligible for return or refund.

Exceptions may apply where the product has a verified quality, safety, manufacturing, or fulfilment issue.

8. Cancellation Before Dispatch

You may request cancellation of your order before it has been dispatched.

To request cancellation, contact us as soon as possible with your order number.

If the cancellation request is received before dispatch and can be processed, we will cancel the order and initiate the applicable refund.

Once an order has been dispatched, cancellation may no longer be possible.

9. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If the order has already entered the shipping or delivery process, you may need to receive the order and contact us regarding any eligible issue under this policy.

Refund eligibility will depend on the circumstances and applicable terms.

10. Failed or Undelivered Orders

If an order cannot be delivered because of circumstances such as:

  • Incorrect or incomplete delivery address
  • Incorrect contact information
  • Recipient unavailable for repeated delivery attempts
  • Refusal to accept delivery
  • Failure to provide required delivery instructions
  • Other circumstances attributable to the customer

additional shipping or re-delivery charges may apply, where permitted.

If the order is returned to us, we may contact you regarding the available options.

11. Refund Eligibility

A refund may be considered in circumstances including:

  • Cancellation accepted before dispatch
  • Damaged product confirmed by Foodstory
  • Incorrect product supplied
  • Missing product confirmed by Foodstory
  • Eligible product quality issue
  • Payment successfully received but the order could not be fulfilled
  • Other circumstances where Foodstory determines that a refund is appropriate

Refunds are subject to verification and the terms of this policy.

12. Refund Process

Once a refund is approved, we will initiate the refund through the applicable payment method or payment service provider.

For online payments, the refund will generally be processed to the original payment method used for the transaction, subject to the capabilities and policies of the applicable payment provider.

The time taken for the amount to appear in your account may vary depending on:

  • Payment method
  • Bank
  • Card issuer
  • Payment gateway
  • Other financial institution

Foodstory does not control the processing time of banks or third-party payment providers.

13. Cash on Delivery Orders

For eligible Cash on Delivery orders, any approved refund will be handled through a suitable refund method communicated by Foodstory.

We may request appropriate bank or payment details where necessary to process such a refund.

Foodstory will never ask you to share your UPI PIN, card PIN, password, or other payment authentication credentials for processing a refund.

14. Partial Refunds

In certain circumstances, Foodstory may provide a partial refund rather than a full refund.

This may apply where:

  • Only one product in a multi-product order is affected
  • A quantity is missing
  • Part of an order is damaged
  • A specific issue affects only part of the purchase

The refund amount will depend on the circumstances and the affected product or quantity.

15. Shipping Charges

Where a refund is approved because of an error attributable to Foodstory, such as an incorrect product being supplied or a confirmed damaged product, applicable shipping charges may also be considered for refund.

Where a cancellation, return, or issue is attributable to the customer, original shipping or delivery charges may not be refundable.

16. Return of Products

Where Foodstory determines that a product must be returned, we will provide instructions regarding the return process.

Please do not send products back to us without first contacting our customer support team and receiving return instructions.

Returned products may be inspected before a replacement or refund is approved.

17. Refunds for Promotional Orders

If an order was placed using a promotional offer, coupon, discount, free-product offer, cashback, or other promotional benefit, the refund may be adjusted to account for the applicable promotional terms.

The final refund amount may therefore differ from the original amount paid.

18. Gift Orders

For gift orders, any approved refund will generally be processed in accordance with the original order and payment method, subject to applicable payment-provider limitations.

19. Fraudulent or Abusive Claims

Foodstory reserves the right to investigate refund and return requests.

We may decline a refund, replacement, or return where we reasonably determine that:

  • The claim is fraudulent or misleading
  • The product has been intentionally damaged
  • The product has been used or consumed contrary to this policy
  • Repeated claims indicate abuse of the refund policy
  • Information provided is materially false or incomplete
  • The request does not meet the requirements of this policy

This does not affect any rights available to customers under applicable law.

20. How to Request a Refund, Replacement or Cancellation

To request a cancellation, refund, replacement, or report an issue with your order, please contact us with:

  • Order number
  • Customer name
  • Registered mobile number
  • Email address used for the order
  • Product name
  • Description of the issue
  • Photographs or other supporting information, where applicable

Contact Details

Foodstory
Operated by Mahaswaad Global Foods Private Limited

Address:
Shop No. B-2A, Ground Floor
Suryalok Nagari CHS Ltd.
Hadapsar, Pune Municipal Corporation
Maharashtra – 411013, India

Phone: +91 7304857329
Email: contact@foodstory.world
Website: https://foodstory.world

21. Processing Time

We aim to review refund, replacement, and cancellation requests as soon as reasonably possible.

Additional time may be required where an investigation, product inspection, courier verification, payment-gateway verification, or other third-party confirmation is necessary.

Once a refund is approved, the actual credit time may depend on the payment gateway, bank, card issuer, or other payment provider.

22. Changes to This Policy

Foodstory may update this Refund, Return & Cancellation Policy from time to time.

Any changes will be posted on this page along with the updated Last Updated date.

We recommend reviewing this policy before placing an order.

23. Governing Law

This policy shall be governed by the applicable laws of India.

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable law.

© 2026 Foodstory. All rights reserved.

Foodstory is a brand operated by Mahaswaad Global Foods Private Limited.

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