Terms & Conditions

Welcome to Foodstory.

These Terms & Conditions govern your access to and use of https://foodstory.world, including browsing the website, creating an account, placing orders, purchasing products, and using any other services provided through the website.

Foodstory is operated by Mahaswaad Global Foods Private Limited.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use the website.

1. About Foodstory

Foodstory is a food and grocery brand operated by:

Mahaswaad Global Foods Private Limited

Address:
Shop No. B-2A, Ground Floor
Suryalok Nagari CHS Ltd.
Hadapsar, Pune Municipal Corporation
Maharashtra – 411013, India

Phone: +91 7304857329
Email: contact@foodstory.world
Website: https://foodstory.world

2. Eligibility to Use the Website

By using this website, you represent that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide to us is accurate and complete.
• You will use the website only for lawful purposes.
• You will not misuse, disrupt, or attempt to gain unauthorised access to the website or its systems.

If you are using the website on behalf of another person or organisation, you confirm that you have the authority to accept these Terms & Conditions on their behalf.

3. Website Use

You may use the Foodstory website for legitimate personal and shopping purposes.

You must not:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to our website, servers, accounts, or systems.
• Introduce malicious software, viruses, or harmful code.
• Interfere with the operation or security of the website.
• Copy, reproduce, modify, distribute, or commercially exploit website content without permission.
• Use automated systems to scrape or collect website content without our permission.
• Create fraudulent accounts or place fraudulent orders.
• Impersonate another person or provide false information.

We reserve the right to restrict or terminate access where we reasonably believe that the website is being misused.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, ingredients, nutritional information, pack sizes, and other product information displayed on the website are accurate.

However:

• Product images may vary slightly from the actual product or packaging.
• Colours may appear differently depending on your device or screen.
• Packaging and labelling may change from time to time.
• Product availability may change without prior notice.
• Product specifications may be updated by manufacturers or suppliers.
• Minor variations may occur in natural food products.

For packaged food products, the product packaging and label supplied with the product should be considered the final reference for applicable product information.

5. Food Products and Natural Variations

Some Foodstory products are natural or minimally processed food products.

Natural products such as honey, dry fruits, seeds, grains, millets, spices, and similar products may naturally vary in:

• Colour
• Texture
• Size
• Shape
• Aroma
• Taste
• Appearance

Such natural variations do not necessarily indicate that a product is defective or unsuitable.

Where applicable, product information, ingredients, allergens, nutritional information, storage instructions, and other details will be provided on the product packaging or website.

Customers should review product labels before consumption.

6. Allergens and Dietary Information

Customers are responsible for reviewing the product information, ingredients, allergen information, and dietary information before purchasing or consuming a product.

If you have a food allergy, intolerance, medical condition, or specific dietary requirement, consult an appropriate healthcare professional before consuming a product.

Foodstory does not provide medical, nutritional, or clinical advice through its website unless specifically stated otherwise.

7. Product Availability

All products displayed on the website are subject to availability.

We may:

• Limit quantities
• Remove products from sale
• Change product availability
• Discontinue products
• Restrict purchases to certain locations

If a product becomes unavailable after you place an order, we may contact you regarding an alternative, modification, cancellation, or refund, as applicable.

8. Prices

Prices displayed on the Foodstory website are in Indian Rupees (INR) unless otherwise stated.

We make reasonable efforts to ensure that pricing information is accurate.

However, errors may occasionally occur.

We reserve the right to correct pricing errors and, where appropriate, contact you before fulfilling an affected order.

Applicable taxes, delivery charges, discounts, or other charges will be displayed during the applicable stage of the ordering process.

9. Orders

When you place an order through the website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation by email, SMS, WhatsApp, website notification, or another available communication method.

An order confirmation does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to refuse or cancel an order in circumstances including:

• Product unavailability
• Pricing or product information errors
• Payment issues
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Delivery restrictions
• Technical errors
• Other legitimate business or legal reasons

If we cancel an order after payment has been received, an applicable refund will be initiated.

10. Account Registration

Some website features may require you to create a Foodstory account.

You are responsible for:

• Providing accurate information
• Keeping your account information updated
• Protecting your login credentials
• Maintaining the confidentiality of your password
• Not sharing your account credentials with unauthorised persons

You should immediately contact us if you believe that your account has been accessed without authorisation.

Foodstory may suspend or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms & Conditions.

11. Google Login

Foodstory may provide the option to register or sign in using Google authentication.

Your use of Google authentication is subject to Google’s applicable terms and policies.

Foodstory is not responsible for outages, interruptions, or changes to Google’s authentication services.

12. Payment

Payments may be processed through third-party payment gateways and payment service providers.

Available payment methods may include online payment methods, UPI, cards, net banking, wallets, Cash on Delivery, or other methods made available on the website.

Payment processing is subject to the terms and policies of the applicable payment provider.

Foodstory does not request your UPI PIN, banking password, card PIN, or other confidential payment authentication credentials.

13. Cash on Delivery

Cash on Delivery may be available for selected products, locations, order values, or customers.

Foodstory reserves the right to restrict or disable Cash on Delivery for certain orders or locations.

Customers placing Cash on Delivery orders are expected to accept and pay for genuine orders placed by them.

Repeated refusal or non-acceptance of legitimate Cash on Delivery orders may result in restrictions on future Cash on Delivery purchases.

14. Delivery

We aim to deliver orders to the address provided during checkout.

Delivery timelines displayed on the website are estimates and may vary because of:

• Logistics delays
• Weather conditions
• Public holidays
• Natural events
• Transportation issues
• Address-related issues
• High order volumes
• Courier service disruptions
• Other circumstances beyond our reasonable control

Foodstory is not responsible for delays caused by circumstances outside our reasonable control.

You are responsible for providing an accurate and complete delivery address and contact number.

15. Delivery Address

Once an order has been dispatched, changes to the delivery address may not be possible.

If you provide an incorrect or incomplete address and the order cannot be delivered, additional delivery or re-delivery charges may apply where permitted.

Foodstory may contact you to obtain additional information required for delivery.

16. Cancellation, Returns and Refunds

Order cancellations, returns, replacements, and refunds are governed by our separate:

Refund, Return & Cancellation Policy

By placing an order, you acknowledge and agree to that policy.

Because Foodstory sells food and consumable products, returns are generally restricted for hygiene and food-safety reasons.

For eligible issues such as damaged products, incorrect products, missing products, or verified quality issues, please contact us within the timeframe specified in our Refund, Return & Cancellation Policy.

17. Promotional Offers and Discounts

Foodstory may offer discounts, coupons, promotional codes, cashback, free products, bundles, or other promotional offers.

Promotional offers may be subject to additional terms, including:

• Minimum order value
• Maximum discount
• Product restrictions
• Customer restrictions
• Geographic restrictions
• Validity period
• One-time-use limitations

Unless specifically stated otherwise, promotional offers cannot be combined.

Foodstory reserves the right to modify, suspend, or withdraw a promotional offer where reasonably necessary.

18. Loyalty, Rewards and Referral Programs

If Foodstory introduces loyalty, rewards, referral, wallet, or similar programs, additional terms may apply.

Foodstory reserves the right to modify or discontinue such programs in accordance with applicable law and the applicable program terms.

19. Reviews, Ratings and User Content

Customers may be permitted to submit reviews, ratings, photographs, comments, or other content.

By submitting content, you represent that:

• You have the right to submit the content.
• The content is accurate to the best of your knowledge.
• The content does not violate applicable law.
• The content does not infringe another person’s intellectual-property or privacy rights.
• The content is not fraudulent, abusive, defamatory, obscene, or misleading.

You grant Foodstory a non-exclusive, royalty-free right to use, reproduce, display, publish, and distribute submitted content in connection with our business, website, marketing, and promotional activities, subject to applicable law.

We reserve the right to remove content that violates these Terms & Conditions or applicable law.

20. Intellectual Property

All content on the Foodstory website, including:

• Foodstory name and branding
• Logos
• Product photographs
• Graphics
• Designs
• Text
• Product descriptions
• Videos
• Website layout
• Icons
• Illustrations
• Software
• Other materials

is owned by or licensed to Foodstory or Mahaswaad Global Foods Private Limited unless otherwise stated.

You may not reproduce, modify, distribute, publish, transmit, sell, or commercially exploit our intellectual property without prior written permission.

21. Third-Party Websites and Services

The Foodstory website may contain links or integrations to third-party websites, platforms, applications, or services.

These may include payment providers, logistics providers, Google services, social media platforms, analytics services, or other third-party services.

Third-party services are governed by their own terms and policies.

Foodstory is not responsible for the availability, content, security, or privacy practices of third-party services that we do not control.

22. Privacy

Your use of the Foodstory website is also subject to our:

Privacy Policy

The Privacy Policy explains how we collect, use, store, and protect personal information.

23. Website Availability

We aim to keep the Foodstory website available and functioning properly.

However, we do not guarantee that:

• The website will always be available.
• The website will always operate without interruption.
• All website content will always be error-free.
• All website features will always be available.
• The website will be free from technical issues.

We may temporarily suspend or restrict website access for maintenance, upgrades, security, technical issues, or other legitimate reasons.

24. Limitation of Liability

To the extent permitted by applicable law, Foodstory and Mahaswaad Global Foods Private Limited shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or services.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

Our liability in relation to a specific order or product will, where permitted by applicable law, be limited to the amount paid by the customer for the relevant product or order, subject to applicable consumer rights and legal requirements.

25. Force Majeure

Foodstory will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Floods
• Fire
• Earthquakes
• Epidemics or pandemics
• Government restrictions
• Acts of war
• Civil disturbances
• Strikes
• Transportation disruptions
• Internet or telecommunications failures
• Power failures
• Courier or logistics disruptions
• Other events beyond our reasonable control

We will take reasonable steps to minimise the impact of such events where possible.

26. Suspension or Termination

We may suspend or terminate your access to the Foodstory website or account where reasonably necessary, including if:

• You violate these Terms & Conditions.
• You engage in fraudulent activity.
• You misuse the website.
• You attempt to compromise website security.
• Your activities create a legal or security risk.

Termination will not affect rights or obligations that arose before termination.

27. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes may be made to reflect:

• Changes in our business
• New products or services
• Website functionality
• Payment or delivery methods
• Legal or regulatory requirements
• Security requirements

The updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after the updated Terms & Conditions are published may constitute acceptance of the updated terms, to the extent permitted by applicable law.

28. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Nothing in these Terms & Conditions is intended to restrict any mandatory rights or remedies available to consumers under applicable law.

Subject to applicable law, disputes relating to these Terms & Conditions or your use of the Foodstory website shall be subject to the appropriate courts and authorities in India.

29. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where permitted by law.

The remaining provisions shall continue to remain in effect.

30. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund, Return & Cancellation Policy, Shipping Policy, and any other policies expressly referenced on the Foodstory website, constitute the applicable terms governing your use of our website and services, subject to applicable law.

31. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Foodstory
Operated by Mahaswaad Global Foods Private Limited

Address:
Shop No. B-2A, Ground Floor
Suryalok Nagari CHS Ltd.
Hadapsar, Pune Municipal Corporation
Maharashtra – 411013, India

Phone: +91 7304857329
Email: contact@foodstory.world
Website: https://foodstory.world

© 2026 Foodstory. All rights reserved.

Foodstory is a brand operated by Mahaswaad Global Foods Private Limited.