At Foodstory.world, operated by Genexpro Ventures Pvt. Ltd., we are committed to delivering your products in the best condition and within the promised timeline. Please read our Shipping Policy carefully to understand how we handle deliveries.

1. Shipping Coverage

We currently ship across India to all serviceable PIN codes. For any exceptions, we will contact you after your order is placed.

2. Order Processing Time

– Orders are typically processed and dispatched within 1–2 business days after successful payment.
– Orders placed on weekends or public holidays will be processed the next business day.

3. Estimated Delivery Time

– Delivery usually takes 3–7 business days, depending on your location.
– Rural or remote areas may take longer to deliver.

4. Shipping Charges

– Free shipping on all prepaid orders above ₹499.
– A standard shipping charge of ₹49 may apply to orders below ₹499.
– Additional charges may apply for COD orders or special delivery instructions.

5. Order Tracking

– Once your order is shipped, a tracking link will be shared with you via email or SMS.
– You can also track your order by contacting our support team with your order ID.

6. Undelivered or Delayed Orders

– If your order is undelivered or delayed beyond the estimated time, please contact us at contact@foodstory.world or call +91 7304857329.
– In case of delivery failure due to incorrect address, unavailability, or other customer-related issues, the product may be returned to us. A re-shipping fee may be applicable.

7. Damaged Shipments

If you receive a package that is physically damaged or tampered with:
– Refuse to accept the delivery and notify us immediately.
– If already accepted, contact us with photos of the damaged package within 24 hours of delivery.

8. Contact Us

For any shipping-related queries, reach out to:

Genexpro Ventures Pvt. Ltd.
House No. 600, Kapur Nagar, Ghatpuri,
Khamgaon, Buldhana, Maharashtra – 444303
Email: contact@foodstory.world
Phone: +91 7304857329