Refund and Return Policy

At Foodstory.world, operated by Genexpro Ventures Pvt. Ltd., we are committed to ensuring customer satisfaction. This Refund and Return Policy outlines the terms and conditions under which you may return products and receive refunds.

1. Eligibility for Returns

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unopened, and in their original packaging.
  • Perishable goods such as opened food items, seeds, or products with broken seals are not eligible for return.

2. Non-Returnable Items

  • Products that have been used, damaged after delivery, or tampered with.
  • Items purchased during clearance sales or marked as ‘non-returnable’.
  • Customized or specially packed products as per customer request.

3. How to Request a Return

  • Contact our customer support at support@foodstory.world or call +91 7304857329 within 7 days of receiving the product.
  • Provide your order ID, reason for return, and photographs if applicable.
  • Our team will review your request and provide return shipping instructions if eligible.

4. Return Shipping

  • Customers are responsible for return shipping unless the return is due to our error (e.g., wrong or damaged product).
  • Products must be packed securely to avoid damage in transit.

5. Refund Process

  • Once we receive and inspect the returned item, we will notify you about the refund status.
  • If approved, the refund will be processed within 7–10 business days to the original payment method.
  • In case of COD orders, refunds will be initiated to the bank details provided by the customer.

6. Order Cancellations

  • Orders can be cancelled before they are shipped.
  • To cancel, contact us at the earliest with your order details.

7. Contact Us

  • If you have any questions about our Refund and Return Policy, feel free to contact us:
  • Genexpro Ventures Pvt. Ltd.
    • House No. 600, Kapur Nagar, Ghatpuri,
    • Khamgaon, Buldhana, Maharashtra – 444303
  • Email: support@foodstory.world
  • Phone: +91 7304857329