Privacy Policy

At Foodstory, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use https://foodstory.world, create an account, place an order, make a purchase, contact us, or otherwise interact with our services.

Foodstory is operated by Mahaswaad Global Foods Private Limited.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Our website is:

Foodstory is a food and grocery brand operated by:

Mahaswaad Global Foods Private Limited

Registered/Business Address:
Shop No. B-2A, Ground Floor
Suryalok Nagari CHS Ltd.
Hadapsar, Pune Municipal Corporation
Maharashtra – 411013, India

Phone: +91 7304857329
Email: contact@foodstory.world

2. Information We Collect

Depending on how you interact with our website, we may collect different types of information.

A. Information You Provide to Us

When you create an account, place an order, contact us, subscribe to communications, or use our website, we may collect:

• Full name
• Email address
• Mobile number
• Billing address
• Shipping or delivery address
• Account information
• Login-related information
• Order and purchase details
• Product preferences and related information
• Information provided through contact or enquiry forms
• Customer service and communication records
• Reviews, feedback, comments, or other information you voluntarily provide

We collect information that is reasonably necessary to provide our products, services, website functionality, customer support, and related services.

B. Payment Information

When you make a purchase, payment transactions may be processed through third-party payment gateways or payment service providers.

Foodstory does not generally store complete debit card or credit card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment authentication credentials on its own servers.

Payment information is processed by the applicable payment service provider in accordance with its own terms, security practices, and privacy policy.

C. Automatically Collected Information

When you access our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Website activity
• Referring website
• Date and time of access
• Cookies and similar technologies
• Website performance and diagnostic information

This information may be used for security, analytics, troubleshooting, website performance, and improving our services.

3. Google Login and Authentication

Foodstory may allow you to create or access your account using Google Login.

If you choose to use Google Login, we may receive information made available to us by Google through the authentication process, which may include:

• Your name
• Email address
• Google account identifier
• Profile information made available through the authentication service

We use this information to authenticate your identity, create or access your Foodstory account, and provide account-related services.

Your use of Google services is also subject to Google’s applicable terms and privacy policies.

4. How We Use Your Information

We may use your personal information for purposes including:

• Creating and managing your Foodstory account
• Processing and fulfilling orders
• Processing payments through authorised payment providers
• Arranging delivery of your purchases
• Sending order confirmations
• Providing order and delivery updates
• Processing returns, refunds, cancellations, and exchanges
• Providing customer support
• Responding to enquiries
• Managing customer relationships
• Maintaining website functionality
• Maintaining website and account security
• Preventing fraud, abuse, and unauthorised activity
• Improving our products and services
• Improving website performance and user experience
• Understanding website usage and customer preferences
• Sending promotional communications where permitted
• Conducting legitimate business and administrative activities
• Complying with applicable legal, regulatory, tax, accounting, and security requirements
• Protecting our rights, property, customers, and business

We will use personal information for purposes reasonably connected with providing and improving our services and as otherwise permitted or required by applicable law.

5. Cookies and Similar Technologies

Foodstory uses cookies and similar technologies to operate, secure, and improve our website.

Cookies may be used to:

• Keep you signed in
• Remember your preferences
• Maintain your shopping cart
• Support checkout functionality
• Process and manage orders
• Improve website functionality
• Understand website traffic and usage
• Analyse website performance
• Maintain website security
• Prevent fraudulent activity
• Support marketing and advertising activities where applicable

Some cookies may be placed by third-party services that we use.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including login, shopping cart, checkout, or other features.

6. WooCommerce and Website Services

Foodstory uses website and e-commerce technologies, including WordPress and WooCommerce, to operate its online store.

Information associated with your account and orders may be stored and processed through our website infrastructure and authorised service providers.

This information may include:

• Account information
• Name
• Contact information
• Billing and shipping address
• Order history
• Products purchased
• Transaction-related information
• Customer support information

This information is used to operate the online store, process orders, provide customer service, and maintain appropriate business records.

7. Payment Service Providers

Foodstory may use third-party payment gateways and payment service providers to process payments.

When you make a payment, information necessary to process and authenticate the transaction may be shared with the relevant payment provider.

Payment providers may independently process personal information according to their own terms and privacy policies.

Foodstory does not request or store your UPI PIN, banking password, or complete payment authentication credentials.

8. Shipping and Delivery Partners

To fulfil and deliver your order, we may share relevant information with logistics, courier, shipping, and delivery partners.

This may include:

• Name
• Mobile number
• Delivery address
• Order information
• Delivery instructions, where applicable

We share information with delivery partners only to the extent reasonably necessary to fulfil and deliver your order or provide related services.

9. Third-Party Service Providers

We may use trusted third-party service providers to help us operate our business and website.

These may include providers for:

• Website hosting
• Website security
• Payment processing
• Shipping and logistics
• Email delivery
• SMS and communication services
• Customer support
• Analytics
• Marketing and advertising
• Google authentication
• Website performance
• Technical support
• Fraud prevention and security

These service providers may process personal information on our behalf or independently where applicable.

We seek to use appropriate technical, organisational, and contractual measures to protect personal information shared with service providers.

10. Embedded Content and External Websites

Our website may contain links, integrations, or embedded content from third-party websites or services.

Examples may include:

• Videos
• Images
• Social media content
• Payment services
• Google services
• Authentication services
• Maps
• Other third-party services

When you interact with third-party content, those third parties may collect information about you according to their own privacy policies and terms.

Foodstory does not control the privacy practices of third-party websites or services.

11. Marketing Communications

Where permitted by applicable law, Foodstory may send you promotional or marketing communications about:

• New products
• Product launches
• Special offers
• Discounts
• Seasonal promotions
• Events
• Foodstory updates
• Other products or services that may be relevant to you

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send essential transactional communications relating to your account, orders, payments, deliveries, refunds, or other services you have requested.

12. How We Share Your Personal Information

Foodstory does not sell your personal information as a standalone commercial product.

We may share personal information where reasonably necessary with:

• Payment processors
• Logistics and delivery partners
• Website hosting providers
• Technology service providers
• Customer support providers
• Email and communication service providers
• Analytics providers
• Marketing service providers
• Authentication providers
• Professional advisers
• Government authorities where legally required
• Law-enforcement authorities where legally required
• Other service providers necessary to operate our business

We may also disclose information where reasonably necessary to:

• Prevent fraud
• Protect website security
• Investigate misuse
• Protect our customers
• Protect our property and rights
• Enforce our terms and policies
• Comply with applicable laws or legal processes

13. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should contact us promptly if you believe your account has been accessed without authorisation.

14. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing products and services
• Maintaining customer accounts
• Processing orders
• Maintaining transaction records
• Providing customer support
• Processing returns and refunds
• Resolving disputes
• Preventing fraud and misuse
• Meeting accounting, tax, legal, regulatory, and other applicable obligations

When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal, regulatory, accounting, security, and operational requirements.

15. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request information about personal information we process about you
• Request correction of inaccurate or incomplete information
• Request deletion or erasure of personal information where applicable
• Withdraw consent where processing is based on consent
• Request assistance in exercising applicable privacy rights
• Raise a complaint regarding the processing of your personal information

Some information may need to be retained where we are legally required or permitted to retain it.

To exercise applicable rights, you may contact us using the contact details provided in this Privacy Policy.

16. Withdrawal of Consent

Where we process personal information based on your consent, you may withdraw your consent, subject to applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services or features where the relevant information is necessary for those services.

17. Children’s Privacy

Foodstory’s website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

18. International Data Processing

Some third-party service providers used by Foodstory may process or store personal information outside India.

Where personal information is transferred or processed outside India, we will take appropriate measures as required by applicable law.

19. Data Breach and Security Incidents

If we become aware of a personal data breach affecting your personal information, we will take appropriate steps in accordance with applicable law.

Where notification is legally required, we will provide relevant information through appropriate communication channels.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business
• Our products and services
• Website functionality
• Technology
• Third-party service providers
• Applicable laws and regulations

When we update this Privacy Policy, we will change the Last Updated date at the beginning of this page.

We encourage you to periodically review this Privacy Policy.

21. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Foodstory
Operated by Mahaswaad Global Foods Private Limited

Address:
Shop No. B-2A, Ground Floor
Suryalok Nagari CHS Ltd.
Hadapsar, Pune Municipal Corporation
Maharashtra – 411013, India

Phone: +91 7304857329
Email: contact@foodstory.world
Website: https://foodstory.world

22. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy or the processing of personal information shall be subject to the applicable laws and jurisdiction of India.

© 2026 Foodstory. All rights reserved.

Foodstory is a brand operated by Mahaswaad Global Foods Private Limited.