PRIVACY POLICY

Last Updated: 31 May 2026

Mahaswaad Global Foods Private Limited (“Company”, “we”, “us”, or “our”), operating through its brands including Foodstory and Ayushwaad, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit, browse, or make a purchase through www.foodstory.world (“Website”).

By using the Website, you consent to the practices described in this Privacy Policy.

  1. INFORMATION WE COLLECT

a) Personal Information

When you place an order, register an account, subscribe to updates, or contact us, we may collect:

• Full Name
• Shipping Address
• Billing Address
• Mobile Number
• Email Address
• Order Details
• Communication Records
• Customer Support Requests

b) Payment Information

Payments made through the Website are processed by secure third-party payment service providers.

We do not store your debit card, credit card, UPI PIN, net banking credentials, CVV, or other sensitive payment information on our servers.

c) Technical and Usage Information

We may automatically collect:

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Website Usage Data
• Referring Website Information
• Pages Viewed and Time Spent on the Website

This information helps us improve website performance, security, and user experience.

  1. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and deliver orders
• Verify transactions and prevent fraud
• Communicate order updates and shipping information
• Respond to customer support requests
• Improve our products, services, and website functionality
• Conduct analytics and business operations
• Send promotional communications (only where permitted by law)
• Comply with legal and regulatory obligations

  1. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared with:

• Courier and logistics partners for order fulfillment
• Payment gateway providers for secure payment processing
• Technology and website service providers
• Government authorities, regulators, law enforcement agencies, or courts where required by applicable law

All third-party service providers are expected to maintain appropriate security and confidentiality standards.

  1. COOKIES AND TRACKING TECHNOLOGIES

The Website may use cookies, pixels, and similar technologies to:

• Improve user experience
• Remember customer preferences
• Analyze website traffic and performance
• Measure marketing effectiveness

You may disable cookies through your browser settings; however, certain Website features may not function properly if cookies are disabled.

  1. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, alteration, or disclosure.

Despite our efforts, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your information.

  1. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal, tax, accounting, and regulatory requirements
• Resolve disputes and enforce agreements

When personal information is no longer required, it will be securely deleted or anonymized.

  1. THIRD-PARTY LINKS

The Website may contain links to external websites operated by third parties.

We do not control and are not responsible for the privacy practices, content, or security of such third-party websites.

Users are encouraged to review the privacy policies of any external websites they visit.

  1. YOUR RIGHTS

Subject to applicable laws, you may have the right to:

• Access personal information held by us
• Request correction of inaccurate information
• Request deletion of personal information where legally permissible
• Withdraw consent for marketing communications
• Request information regarding how your personal data is processed

To exercise these rights, please contact us using the details provided below.

  1. CHILDREN’S PRIVACY

Our Website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children.

If we become aware that personal information of a minor has been collected without appropriate consent, we will take reasonable steps to delete such information.

  1. MARKETING COMMUNICATIONS

You may receive promotional emails, SMS messages, WhatsApp communications, or other marketing communications from us.

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Transactional communications relating to orders, deliveries, refunds, and customer support may still be sent.

  1. COMPLIANCE WITH APPLICABLE LAWS

This Privacy Policy is intended to comply with applicable Indian laws, including provisions relating to data protection, electronic records, and information technology regulations, as amended from time to time.

  1. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or update this Privacy Policy at any time.

Any changes shall become effective immediately upon publication on the Website.

Your continued use of the Website after such modifications constitutes acceptance of the revised Privacy Policy.

  1. CONTACT INFORMATION

Mahaswaad Global Foods Private Limited

Registered Office:

F-7-B1, Suryalok Nagri,
Vaiduwadi Hadapsar,
Hadapsar I.E., Pune City,
Pune – 411013,
Maharashtra, India

CIN: U10799PN2026PTC252924

Email: contact@foodstory.world

Phone: +91 7304857329

Website: www.foodstory.world

For privacy-related concerns, requests, or complaints, please contact us using the details above.